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Check documents and videos on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center. Select registration option. Error: Javascript is disabled in this browser. This page requires Javascript. Modify your browser’s settings to allow Javascript to execute.

See your browser’s documentation for specific instructions. HP Customer Support. Select your model. How does HP install software and gather data? Need Windows 11 help? This document pertains to HP computers with Windows Performing a full system recovery takes time two to four hours, depending on the model of computer and transfers a large amount of data. With so much data to move, problems can sometimes occur. Use this document to resolve recovery issues in Windows Always back up important information before attempting a recovery.

Windows Recovery Environment Windows RE , a built-in tool provided by Microsoft, repairs common problems that prevent booting into the operating system. For business computers, the recovery options might no longer be viable as the image might have been replaced. To confirm, contact your company’s IT department or your local IT service. Select the section below that best describes the recovery problem on your computer. Windows Recovery Environment is disabled after upgrading to Windows 10 November Update The Windows Recovery Environment settings are disabled after upgrading to the Windows 10 November update.

This occurs when creating and shrinking the hard disk drive partition before upgrading to the Windows 10 November update. When the Windows Recovery Environment settings are disabled, the following errors might be displayed:. Pressing F11 during startup displays an error message: A required device isn’t connected or can’t be accessed; error code 0xcf.

To resolve this issue, follow the steps below to create recovery media and run the recovery process from the recovery media. In Windows, search for and open HP recovery media creation. Select I accept and click Continue. Windows Recovery Environment is disabled when using Go Back after upgrading to latest version of Windows 10 The Windows Recovery Environment is disabled after using the Go Back feature to restore an earlier build of Windows This issue occurs on all HP computers shipped with Windows 10 after updating to Windows 10 Fall Update, then Go Back is used to go to an earlier build of Windows To resolve the issue, download and install one of the following HP software updates:.

If you are not sure which download is needed for your computer, please return to the top of the page and enter your model number or product name in the search bar to be directed to the appropriate product page. If you want to create recovery discs instead of installing updates, you can use the following steps:.

The computer would then restart into the HP Recovery Environment. After installing the softpaq that fixes the error message as described in an earlier section of this document , the error no longer displays, however now when you select the HP Recovery Environment, the computer restarts into the Windows Recovery Environment instead.

To work around this issue, perform the one of the following options to start HP Recovery Manager:. Start HP Recovery Manager from F11 Turn on the computer and immediately begin pressing the F11 key repeatedly, about once every second. This issue is exhibited after the operating system is upgraded from Windows 8 to Windows The only options available are Reset this PC and Advanced options. Figure : Troubleshoot menu: Recovery Manager option not available. SoftPaq Description.

SP release notes. SP file download. When pressing F11 to perform a system reset or refresh, a message is displayed: There was a problem resetting your PC. To resolve this issue, restore the operating system using one of the following options:.

Restore the operating system to Windows 8 using Recovery Manager Turn on the computer and immediately begin pressing the F11 key repeatedly, about once every second.

Select Back up your files first if any files need to be backed up before recovery, or select Recover without backing up your files. Restore the operating system to Windows 8 using Go Back note: The “Go Back” option is available for only 28 days after upgrading. For more information about Go Back, see “Go back to your previous version of Windows” on the Microsoft support webpage Recovery options in Windows 10 in English. Select the Go back to Windows 8 , and then click Get started. Select Reset this PC , and then click Get started.

Click Keep my files or Remove everything. Microsoft recovery media restores incorrect version of Windows 10 The recovery media restores Windows 10 to the November update version instead of the version shipped with the computer.

This occurs although the recovery media is created before the November updates were installed. All your personal files and settings will be lost. Before recovering your computer, back up all personal files into an external storage device, if possible. For instructions to backup and save your files, see Backing up your files Windows 10, 8.

This issue is exhibited when the option to perform a “Recovery from a Drive” is selected during recovery from Microsoft recovery media. As a result, the HP recovery partition is deleted. This issue occurs in Windows 10 Pro bit. To resolve the issue, create recovery media with Microsoft Recovery Manager, and then run a recovery from the recovery media.

In Windows, search for and open Create a recovery drive. After the Microsoft Recovery Media utility is launched, click Back up system files to the recovery drive. Select the USB device and click Next to start the media creation. Select a location. Europe, Middle East, Africa. Asia Pacific and Oceania.

Select a language. Confirm Back. Search all support. Search help. Tips for better search results Ensure correct spelling and spacing – Examples: “paper jam” Use product model name: – Examples: laserjet pro p, DeskJet For HP products a product number. Loading Results. The Virtual Agent is currently unavailable. Please try again shortly. Need help troubleshooting? Just ask. Try asking HP’s Virtual Agent. Session timed out.

Your session on HP Customer Support has timed out. Please sign back in to continue Sign in. Complementary Content. Release Notes. Download SoftPaq.



– Hp recovery tools windows 10


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Hp recovery tools windows 10 –

Try asking HP’s Virtual Agent. For a better download experience, select a Download Server for your particular location. When you get the welcome page, click Next to jump it. Complete the steps to install HP Software Setup.